premiumPremium Support Plan

For the ultimate in coverage… The Premium contract provides unlimited service visits, which includes labor, travel and all parts. One Performance Maintenance Visit (PMV) helps prevent problems. Users have unlimited access to all e-Training courses and Applications/Hands-On Training courses offered throughout the year. Cells, Furnaces, Motors and Transducers are covered with this contract, and consumables can be purchased at a 10% discount.

  • Attendance at any regularly scheduled worldwide Theory & Applications Training Course or Hands-On Course for instruments covered under the Premium Contract at no charge.
  • Attendance is limited to two (2) customers from the same organization for Hands-On courses, and up to five (5) customers for the Theory & Applications courses*.  Additional users may attend subsequent courses during the term of the contract.
  • Note:  Attendance in either Theory or Hands-On courses is not included under the Basic or Plus contracts.

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