Overview

Our experience with over 35,000 installations has shown that when users are well trained, systems receive routine preventive maintenance, and problems and concerns are addressed promptly, the result is improved instrument performance, increased uptime, and reduced cost of ownership.

lifetime
The Lifetime Support Plan

Comprehensive support at modest annual subscription.

premium
Premium Support Plan

For the ultimate in coverage…

plus
Plus Support Plan

Affordable peace of mind…

basic
Basic Support Plan

Cost effective emergency service…

Advantage Support Contracts provide peace of mind, knowing that any problems that occur will be corrected rapidly and without further cost. These agreements include the following benefits:

  • Tiered Contract Levels: All contracts include labor, travel expenses, and repair parts so you only have one cost to consider when budgeting maintenance on your system, but provide various options for added value.
  • Instrument Training Available: Instrument training is available as part of select contracts, ensuring that operators have access to TA Instruments extensive instrument training programs.
  • Performance Maintenance Visits: Included with Premium contracts and Lifetime Support Plans, these visits keep your system functioning at peak performance and help reduce downtime. A Field Service Representative will verify system performance, and calibrate using certified standards.
  • Discount on Parts and Cell/Furnace Coverage: On select contracts, parts and consumables can be purchased at a 10% discount, and cells and furnaces are covered.
  • Priority Response Time and Problem Resolution: Phone calls to our Field Service Representatives are typically returned within one business day.  Calls to our Technical Hotline received before 2:00 p.m. EST are returned the same business day. Priority service ensures that repair problems are given top priority, minimizing downtime.
Additional Service Options

TA Instruments offers other options for instrument repair, in addition to the Advantage Support Contracts. The service provided is of equal quality, with rapid response. Only genuine, quality TA parts are used and instrument performance is always verified after repairs are completed.

Demand Services

On-site demand service is available if you elect not to cover your instrument with an Advantage Support Contract. With demand service, you pay only for the service required to correct a specific problem. The cost for demand services will depend on where you are located, the amount of time required to correct the problem, and the parts used.

Service Shop

TA Instruments maintains a large staff of in-house Service Specialists trained in all aspects of instrument repair. Instruments can be returned to the regional service shops for repair to save travel cost associated with on-site demand service, for more extensive repairs, or for upgrades not available in the field. The cost will depend on how long it takes to evaluate and repair the problem, what parts are needed, and freight charges.

Contact Us

lifetimeLifetime Support Plan

Our experience with over 35,000 installations has shown that when users are well trained, systems receive routine preventive maintenance, and problems and concerns are addressed promptly, the result is improved instrument performance, increased uptime, and reduced cost of ownership.

The Lifetime Support Plan (LSP) has been designed to make this comprehensive support available for a modest, easily budgeted annual subscription fee, that is predicated on the benefits of uninterrupted coverage initiated at installation, and continued for the life of the instrument.

This support product is available only for new instruments at the time of purchase, or prior to the end of the warranty period. Once initiated, the LSP is renewable annually to provide uninterrupted coverage for the life of the instrument.

Lifetime Support Plan subscribers receive:

  • An annual Performance Maintenance Visit (PMV). Following a detailed checklist, your local, factory trained Service Engineer will upgrade software and firmware as appropriate and provide a thorough cleaning, inspection, and calibration of the hardware. Wear items are replaced (at no additional cost) as necessary. In addition to the benefits of preventive hardware & software maintenance and calibration, the PMV provides a great opportunity to review operation with your service engineer, often resulting in improved methods, productivity, and results.
  • Should onsite repairs be needed, LSP subscribers receive priority response. Coverage includes all service parts, labor, and travel. No need for repair related purchase orders.
  • In addition to traditional service parts, coverage INCLUDES furnaces, DSC cells, and other temperature systems.
  • Coverage extends to include a standard accessory purchased from TA Instruments (Air Chiller System (ACS), DHR Environmental Test Chamber (DETC), Gas Cooling Accessory (GCA), LN2 Controller, Mechanical Cooling Accessory (MCA), Standard Furnace, Refrigerated Cooling System (RCS), LN2 Controller).
  • Free TRIOS software upgrades
  • Priority phone and email support.
  • 10% discount on supplies (for covered instruments).

Comprehensive benefits combined with a modest annual subscription fee make the Lifetime Support Plan an outstanding value!

  • Exclusive Access to TA Instrument Virtual Theory & Applications Training Course
  • Priority response
  • Reduced cost of ownership
  • Protection from unexpected repair costs
  • Maximized uptime
  • Well-trained users
Contact Us

premiumPremium Support Plan

For the ultimate in coverage… The Premium contract provides unlimited service visits, which includes labor, travel and all parts. One Performance Maintenance Visit (PMV) helps prevent problems and provides free upgrades to the latest TRIOS software. Users have unlimited access to all e-Training courses. Cells, Furnaces, Motors and Transducers are covered with this contract, and consumables can be purchased at a 10% discount.

  • Exclusive Access to TA Instrument Virtual Theory & Applications Training Course

 

Contact Us

plusPlus Support Plan

Affordable peace of mind… Unlimited service visits including labor, travel and most parts are standard with the Plus contract and provides free upgrades to the latest TRIOS software. In addition, the contract includes unlimited access to e-Training courses and a 10% discount on consumable purchases.

Contact Us

basicBasic Support Plan

Cost effective emergency service… The Basic contract provides two service visits that include all labor, travel, and most parts and provides free upgrades to the latest TRIOS software. It is designed to provide cost-effective emergency repairs, minimizing the risk of instrument downtime if a problem does occur.

Contact Us

Lifetime Support Plan

lifetimeLifetime Support Plan

Our experience with over 35,000 installations has shown that when users are well trained, systems receive routine preventive maintenance, and problems and concerns are addressed promptly, the result is improved instrument performance, increased uptime, and reduced cost of ownership.

The Lifetime Support Plan (LSP) has been designed to make this comprehensive support available for a modest, easily budgeted annual subscription fee, that is predicated on the benefits of uninterrupted coverage initiated at installation, and continued for the life of the instrument.

This support product is available only for new instruments at the time of purchase, or prior to the end of the warranty period. Once initiated, the LSP is renewable annually to provide uninterrupted coverage for the life of the instrument.

Lifetime Support Plan subscribers receive:

  • An annual Performance Maintenance Visit (PMV). Following a detailed checklist, your local, factory trained Service Engineer will upgrade software and firmware as appropriate and provide a thorough cleaning, inspection, and calibration of the hardware. Wear items are replaced (at no additional cost) as necessary. In addition to the benefits of preventive hardware & software maintenance and calibration, the PMV provides a great opportunity to review operation with your service engineer, often resulting in improved methods, productivity, and results.
  • Should onsite repairs be needed, LSP subscribers receive priority response. Coverage includes all service parts, labor, and travel. No need for repair related purchase orders.
  • In addition to traditional service parts, coverage INCLUDES furnaces, DSC cells, and other temperature systems.
  • Coverage extends to include a standard accessory purchased from TA Instruments (Air Chiller System (ACS), DHR Environmental Test Chamber (DETC), Gas Cooling Accessory (GCA), LN2 Controller, Mechanical Cooling Accessory (MCA), Standard Furnace, Refrigerated Cooling System (RCS), LN2 Controller).
  • Free TRIOS software upgrades
  • Priority phone and email support.
  • 10% discount on supplies (for covered instruments).

Comprehensive benefits combined with a modest annual subscription fee make the Lifetime Support Plan an outstanding value!

  • Exclusive Access to TA Instrument Virtual Theory & Applications Training Course
  • Priority response
  • Reduced cost of ownership
  • Protection from unexpected repair costs
  • Maximized uptime
  • Well-trained users
Contact Us
Premium Support Plan

premiumPremium Support Plan

For the ultimate in coverage… The Premium contract provides unlimited service visits, which includes labor, travel and all parts. One Performance Maintenance Visit (PMV) helps prevent problems and provides free upgrades to the latest TRIOS software. Users have unlimited access to all e-Training courses. Cells, Furnaces, Motors and Transducers are covered with this contract, and consumables can be purchased at a 10% discount.

  • Exclusive Access to TA Instrument Virtual Theory & Applications Training Course

 

Contact Us

Plus Support Plan

plusPlus Support Plan

Affordable peace of mind… Unlimited service visits including labor, travel and most parts are standard with the Plus contract and provides free upgrades to the latest TRIOS software. In addition, the contract includes unlimited access to e-Training courses and a 10% discount on consumable purchases.

Contact Us

Basic Support Plan

basicBasic Support Plan

Cost effective emergency service… The Basic contract provides two service visits that include all labor, travel, and most parts and provides free upgrades to the latest TRIOS software. It is designed to provide cost-effective emergency repairs, minimizing the risk of instrument downtime if a problem does occur.

Contact Us