Training FAQ

What training do I get with the Lifetime Support Plan?

  • Attendance at any regularly scheduled worldwide Theory & Applications Training Course at no charge
  • Attendance is limited to 5 customers for the Theory & Applications courses*.  Additional users may attend subsequent courses during the term of the LSP.
  • Does not include attendance at Hands-On Courses.  LSP must be purchased before the end of the warranty.

What training do I get with the Premium Support Plan?

  • Attendance at any regularly scheduled worldwide Theory & Applications Training Course or Hands-On Course for instruments covered under the Premium Contract at no charge.
  • Attendance is limited to two (2) customers from the same organization for Hands-On courses, and up to five (5) customers for the Theory & Applications courses*.  Additional users may attend subsequent courses during the term of the contract.
  • Note:  Attendance in either Theory or Hands-On courses is not included under the Basic or Plus contracts.

What training do I get with the Academic Support Plan?

  • Attendance at any regularly scheduled worldwide Theory & Applications Training Course at no charge
  • Attendance is limited to 5 customers for the Theory & Applications courses*.  Additional users may attend subsequent courses during the term of the ASP.
  • Does not include attendance at Hands-On Courses.