São Paulo, Brazil. May 7, 2012 – TA Instruments announced today the commencement of direct local sales, service, and support operations in Brazil. TA Instruments will soon open an office in São Paulo, which will be a base of operations for sales, service, and applications personnel in the country, as well as local order processing.
Commenting on the decision, Mr. Terry Kelly, President of TA Instruments said, “The best way for us to support a growing and important customer base like the one in Brazil is to do so directly, with TA Instruments personnel supporting TA Instruments customers. We have the world’s largest and most experienced support organization totally dedicated to thermal analysis and rheology and we look forward to extending that organization to Brazil. Our customers in Brazil will soon benefit from the same unrivalled level of technical support that TA Instruments customers in other countries have come to rely on.”
The first employee hired to work exclusively in Brazil is Mr. Frederico Mendes Jr. as Product and Sales Supervisor. With over 19 years of thermal analysis experience in the Brazilian market, Mr. Mendes is well known for his technical knowledge and professionalism. The company is actively recruiting and hiring additional staff to operate in the country in sales, service, applications, and administrative support roles.
Speaking to scientists in Brazil, Mr. Kelly continued, “This is a period of rapid growth for TA Instruments as we expand the breadth and depth of our product offerings, as well as the geographies we support. The people of TA Instruments will work hard to earn your business, keep your business, and ensure that you get the most from your investment.”
TA Instruments – a subsidiary of Waters Corporation (NYSE: WAT) – is the leading manufacturer of analytical instruments for thermal analysis, rheology, and microcalorimetry. The company is headquartered in New Castle, Delaware, USA, and has direct operations in 23 countries.